FAQ
Short answers to the questions we hear most. Each product page also answers questions about that model.
The lights
How long does the battery last?
It depends on the model and the brightness you choose. Lower brightness runs longer. Each product page lists the specifications published for that model in its Specs section. Have a question about a detail? Send us a message before you order.
How do I charge it?
Rechargeable lights charge with the USB cable in the box, from a phone charger or a computer port. Solar lights charge from their own panel in daylight, and plug-in lights use a standard US outlet. Each product page says how that light is powered.
Can I use it while it is charging?
Many models can. Check the Specs section of the product page, or send us a message and we will tell you before you order.
Is the light dimmable, and can I change the color?
Most of our lamps and wall lights dim by touch, button or remote, and many switch between warm and cool white. The product page lists the light settings published for each model.
Do the wall sconces need an electrician?
No. Our sconces run on a built-in rechargeable battery and do not connect to your home wiring. Each sconce page shows how that model mounts.
Can I use them outdoors?
Only products that list a water resistance (IP) rating on their page are suitable for covered outdoor spaces. Everything else is for indoor use.
Orders and shipping
Where do you ship from?
Most items ship from our fulfillment partners in China. That is why delivery takes 7 to 12 business days rather than a few days.
How long does delivery take?
Most orders arrive within 7 to 12 business days of purchase: 1 to 3 business days of handling, then 6 to 9 business days in transit. Every order has tracking.
How much is shipping?
Free shipping on orders of $60 or more. Orders under $60 pay a flat $4.95, shown at checkout before you pay.
My order is late. What now?
If your order has not arrived 20 business days after you placed it, contact us and we will replace or refund it.
Can I change or cancel my order?
Email support@oakandlumen.com as soon as possible with your order number. If the order has not shipped yet, we change it or cancel it and refund it in full.
Which payment methods do you accept?
Major credit and debit cards and Shop Pay, plus other options shown at checkout. See our payment policy.
After you buy
How do returns work?
You have 30 days from delivery to return an item. Email us first and we send the return address and steps. Full details are on our returns and refunds page.
When do I get my refund?
Refunds go to your original payment method within 5 business days of the return arriving (or of our approval when no return is needed). Your bank may take a few more days to show it.
What if it arrives damaged or does not work?
Email us with your order number and a photo. We replace or refund it, usually without you needing to send it back.
Is there a warranty?
Yes, a 1-year limited warranty against defects, including a battery that stops holding a charge in normal use. See the warranty page.